CRM Tailored to Your Business

West Cloud is a technology consultancy dedicated to helping clients leverage Salesforce products to win, retain, and grow customer relationships and operate their businesses more intelligently.

Whether your business is new to Salesforce or has been using it for years, West Cloud can show you opportunities to more closely align Salesforce with your business processes.

As a Salesforce-certified system implementer, our expertise includes implementation and administration of Sales Cloud, Service Cloud, Consumer Goods Cloud, Experience Cloud, Marketing Cloud, and more, as well as integration of Salesforce with other business systems, such as ERP, accounting, and marketing platforms.

Sales Cloud

Drive predictable revenue growth by transforming your sales cycle into a streamlined, data-driven machine. We help your team move beyond basic lead tracking to achieve full visibility into the health of your pipeline and forecasting accuracy. By automating administrative tasks, your reps can spend less time on data entry and more time building the high-value relationships that close deals.

Service Cloud

Deliver exceptional customer support that builds long-term brand loyalty and reduces operational overhead. Our implementations empower your agents with a 360-degree view of the customer, allowing for faster case resolution and a more personalized service experience. By unifying communication channels, you ensure that every customer interaction is consistent, professional, and efficient, regardless of how they choose to reach out.

Field Service

Optimize your mobile workforce to ensure your technicians and representatives are in the right place at the right time with the right tools. We focus on maximizing first-time fix rates and minimizing travel time through intelligent scheduling and real-time inventory visibility. This results in significantly lower operational costs and a superior experience for your clients who rely on your physical presence and expertise.

Experience Cloud

Extend your online presence by creating branded portals that empower your partners, retailers, or customers to serve themselves. We build collaborative environments where users can access resources, manage their own accounts, and find answers quickly without needing to contact your team. This self-service model reduces your support burden while providing your stakeholders with the 24/7 access they expect in a digital-first world.

Consumer Goods Cloud

Master your retail strategy by gaining granular visibility into product performance down to the individual store shelf. We enable your field teams to execute perfect store visits with optimized routing, digital task lists, and instant mobile reporting on promotions and inventory. This data-driven approach ensures your products are always in stock and positioned correctly, directly driving higher sell-through and stronger retailer partnerships.

Marketing Cloud

Bridge the gap between sales and marketing to create a seamless journey that nurtures prospects into lifelong customers. By leveraging sophisticated automation and personalized messaging, you can deliver the right content at the exact moment your audience needs it. These tools allow you to measure the direct impact of your marketing spend, ensuring every campaign is optimized for maximum engagement and ROI.

Integration Development

Break down data silos and create a "single source of truth" that connects Salesforce with your ERP and back-office systems. We focus on providing a unified view of account performance, combining sales data with actual financial results for comprehensive reporting and insights. By automating the flow of information across your business, you eliminate manual errors and give your leadership the real-time data needed to make informed strategic decisions.

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