Founded in 2024 in Louisville, KY, West Cloud is a technology consultancy dedicated to helping clients leverage Salesforce products to win, retain, and grow customer relationships and operate their businesses more intelligently.
At West Cloud, we believe that a CRM is only as powerful as the architecture beneath it. While many consultancies focus on the surface-level user interface, we specialize in the technical backbone of the Salesforce platform.
As a Salesforce-certified system implementer, our expertise includes implementation and administration of Sales Cloud, Service Cloud, Consumer Goods Cloud, Experience Cloud, Marketing Cloud, and more, as well as integration of Salesforce with other business systems.
We don’t just "turn on" clouds; we build scalable data environments. Our approach begins with a deep dive into your data relationships—whether you are managing complex retail hierarchies, medical device lifecycles, or multi-tier donor networks. By prioritizing the data model first, we ensure your system is built for long-term growth rather than short-term fixes.
We are integration specialists who believe Salesforce should never exist in a silo. Our philosophy centers on the seamless synchronization of Salesforce with your ERP and back-office systems. By bridging the gap between sales activity and financial reality, we provide your leadership with a unified view of performance, inventory, and ROI.
We believe in working with the Salesforce platform, not against it. Our strategy is to maximize the native power of industry-specific data models and only deploy custom code where it provides a distinct competitive advantage. This lean, purposeful approach ensures your system remains agile, easy to maintain, and ready for future innovation.
Every technical decision we make is measured against a business objective. Whether we are reducing "communication tax" through partner portals or automating the quote-to-cash cycle, our goal is to turn Salesforce from a simple record-keeping tool into a strategic asset that drives measurable efficiency.
We don’t just implement software; we optimize your business model. With deep expertise in the unique challenges businesses face—from managing complex processes to integrating legacy back-office systems—West Cloud ensures your Salesforce investment drives measurable ROI, higher sell-through, and stronger customer and partner relationships.